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Better Business Bureau grades Whalers Realty A+

By Staff | Jun 4, 2009

KAANAPALI — Whalers Realty consistently ranks as a top producing real estate firm in West Maui, and this year they have earned an A+ from the Better Business Bureau (BBB).

The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business.

The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business. To be accredited by BBB, a business or organization must meet and abide by the following standards:

Build Trust: Establish and maintain a positive track record in the marketplace.

Advertise Honestly: Adhere to established standards of advertising and selling.

Tell the Truth: Honestly represent products and services, including clear and adequate disclosures of all material terms.

Be Transparent: Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

Honor Promises: Abide by all written agreements and verbal representations.

Be Responsive: Address marketplace disputes quickly, professionally, and in good faith.

Safeguard Privacy: Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.

Embody Integrity: Approach all business dealings, marketplace transactions and commitments with integrity.

Whalers Realty’s crew of professionals conduct their business with these principles and their clientele’s best interest in mind. 2009 has been another successful year for Whalers Realty with achieving the coveted Small Business Success Award from Hawaii Business Magazine, and now receiving the distinguished grade of an A+ from the consumer-friendly organization, the Better Business Bureau.

Whalers Realty’s owners, Robert J. “Bob” Cartwright and Teresa “Tess” Cartwright, lead their company by example with regular involvement in the community and cultivating close client relationships. Principal Broker Bob Cartwright says we should “Ask for the Best,” meaning, “expect the best in your life, in your relationships, and in your business hopes and dreams.” This inspiring mission statement has cultivated Whalers Realty’s foundation and respectable reputation in the community.

Whalers Realty maintains three sales office locations on Maui. These offices are beneficial in promoting the sale of new developments, for they are located in peak traffic areas such as Whalers Village, the Fairway Shops at Kaanapali, and Kaanapali Shores, all of which attract a high-caliber clientele. Whalers Realty also maintains an informational sales center at Lanikeha, a prestigious gated community of custom home sites located in Kaanapali Golf Estates. When you are ready to expand or modify your real estate portfolio, remember to “Ask for the Best” and call Bob & Tess and the professionals at Whalers Realty. Call (808) 661-8777 or visit www.whalersrealty.com.